Privacy Policy

akai23 is an internationally operated online betting platform that serves Indonesian players. We take our data protection obligations seriously and are committed to handling your personal information responsibly, transparently, and in accordance with internationally recognised data protection principles.

In this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, date of birth, national identity number, address, email, telephone number, IP address, device identifiers, and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, and deletion.
• "Data Controller" means akai23, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third-party service provider that processes Personal Data on behalf of akai23 under a contractual data processing agreement.
• "KYC" means Know Your Customer — the identity and age verification process required for all registered players.
• "Services" means all products and features available on the akai23 platform, including football sportsbook, live casino, togel (Indonesia's traditional numbers lottery), esports betting, and payment processing.
• "Cookies" means small text files placed on your device by the akai23 website to support platform functionality, analytics, and user experience personalisation.

akai23 collects Personal Data across several categories. The specific data points collected depend on the nature of your interaction with the platform:

We do not intentionally collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If any such data is incidentally disclosed in a support communication, it will not be processed for any purpose beyond resolving the specific support query.

akai23 collects Personal Data through the following means:

• Direct Registration: When you create an Account, you provide Identity Data and Contact Data directly through the registration form.
• KYC Verification: When you submit identity documents for account verification, we receive and process Identity Data including document images and, where applicable, biometric liveness check data processed by our third-party KYC provider.
• Financial Transactions: When you make deposits or withdrawals, Financial Data is generated and recorded in connection with the transaction.
• Platform Usage: Technical and Usage Data is collected automatically as you interact with the akai23 platform, via server logs, cookies, and analytics tools.
• Customer Support: When you contact our support team via live chat, WhatsApp, or email, we collect and store the content of those communications along with any attached documents.
• Third-Party Sources: In limited circumstances, we may receive data from third-party fraud detection services, credit reference agencies, or identity verification providers to supplement our own records and fulfil our anti-money laundering obligations.

Every processing activity conducted by akai23 is tied to a specific, documented purpose and a corresponding legal basis. The table below summarises our primary processing activities:

akai23 does not sell, rent, or trade Personal Data. We share Personal Data with third parties only to the extent necessary for the following operational and legal purposes:

• Payment Service Providers: Bank transfer processing partners (serving BCA, BRI, BNI, Mandiri transactions) and e-wallet gateway providers (OVO, DANA, GoPay) receive the minimum financial data necessary to execute deposit and withdrawal requests.
• KYC & Identity Verification Providers: Our third-party KYC provider receives identity document images and, where applicable, liveness check data for the sole purpose of completing identity verification. This provider operates under a data processing agreement and is contractually prohibited from using this data for any other purpose.
• Fraud Detection & AML Services: We share transaction data and identity information with specialist fraud prevention and anti-money laundering screening services to comply with our legal obligations and protect the platform from financial crime.
• Game Content Providers: Third-party gaming studios (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe) may receive anonymised or pseudonymised session data necessary for game delivery and audit purposes. These providers do not receive full Identity or Financial Data.
• Analytics Providers: Aggregated, anonymised Usage Data may be processed by analytics service providers to support platform performance monitoring and user experience improvements.
• Legal and Regulatory Authorities: akai23 will disclose Personal Data to law enforcement agencies, regulators, or courts where required to do so by applicable law, valid legal process, or in response to a court order.

All third-party processors engaged by akai23 are required to execute a data processing agreement that obligates them to process Personal Data only for the documented purpose, implement appropriate technical and organisational security measures, and not subcontract data processing without prior written consent from akai23.

akai23 is an internationally operated platform. Personal Data collected from Indonesian players may be transferred to and processed in countries outside Indonesia where our service providers or data processing infrastructure are located. Such countries may have data protection laws that differ from those applicable in Indonesia.

Where Personal Data is transferred internationally, akai23 implements appropriate safeguards to ensure that the data receives a level of protection consistent with the principles set out in this Policy. These safeguards include:

• Standard contractual clauses requiring recipient parties to protect the data to a standard consistent with internationally recognised data protection requirements.
• Restrictions on onward transfer — data recipients are contractually prohibited from transferring Personal Data to further parties without akai23's consent.
• Technical measures including encryption in transit and at rest to protect data during international transmission.

akai23 retains Personal Data for no longer than is necessary for the purposes for which it was collected, having regard to applicable legal and regulatory retention obligations. The following indicative retention periods apply:

Following the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, the resulting anonymised dataset no longer constitutes Personal Data and falls outside the scope of this Policy.

akai23 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that maintain your login state, security tokens, and load-balancing cookies. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred deposit method, and display options. Disabling these cookies will not prevent access to the platform but may result in a less personalised experience.
• Analytics Cookies: Used to collect aggregated data about how players interact with the platform — pages visited, features used, session duration. This data is used to identify technical issues and improve platform performance. Analytics data is processed in anonymised or pseudonymised form.
• Session Security Cookies: Used to detect and prevent fraudulent or suspicious login activity, including unusual geolocation patterns and simultaneous session anomalies.

akai23 does not use third-party advertising or retargeting cookies. Your browsing activity on the akai23 platform is not shared with ad networks or social media platforms for advertising purposes.

Most web browsers allow you to control cookie settings through their privacy or settings menu. Note that disabling strictly necessary cookies will impair your ability to log in and use the platform. For analytics and functional cookies, browser-level controls or your account preferences are the appropriate mechanism for managing your choices.

akai23 implements a comprehensive set of technical and organisational security measures designed to protect Personal Data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• Transport Encryption: All data in transit between your device and the akai23 servers is encrypted using TLS 1.2 or higher (256-bit SSL). This protects against interception during transmission.
• Encryption at Rest: Sensitive data categories — including identity documents, financial account details, and password hashes — are encrypted at rest using AES-256 or equivalent industry-standard algorithms.
• Access Controls: Access to Personal Data within akai23's infrastructure is restricted on a strict need-to-know basis, governed by role-based access control policies. Privileged access requires multi-factor authentication.
• Intrusion Detection: Our infrastructure is monitored 24/7 by automated intrusion detection and anomaly detection systems. Suspicious activity triggers immediate alerts to our security operations team.
• Vulnerability Management: The akai23 platform undergoes regular security assessments including penetration testing and vulnerability scanning conducted by independent security specialists.
• Staff Training: All akai23 personnel who handle Personal Data complete mandatory data protection and security awareness training on appointment and annually thereafter.
• Incident Response: akai23 maintains a documented data breach response procedure. In the event of a breach that is likely to pose a risk to affected individuals, we will notify relevant parties in accordance with our legal obligations.

As a player whose Personal Data is processed by akai23, you hold the following rights with respect to that data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond substantively within 30 calendar days.

Please note that certain rights are subject to limitations where processing is required for legal compliance purposes — for example, we are legally required to retain KYC and financial records for defined periods regardless of a deletion request. We will always explain clearly when a limitation applies to your request.

The akai23 platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from any individual under 21 years of age. If we become aware that Personal Data has been collected from a person under 21 — whether through a misrepresentation during registration or any other means — we will immediately close the relevant Account, delete the associated Personal Data, and return any deposited funds via the original payment method where technically feasible.

Parents or guardians who believe that a minor has registered an Account with akai23 without authorisation are encouraged to contact us immediately at [email protected]. We take underage gambling prevention seriously and will respond to all such reports as a high priority.

The akai23 platform may contain references to third-party game providers or payment services. Where you interact directly with a third-party service — such as a payment gateway operated by a bank or e-wallet provider — your Personal Data is subject to that third party's own privacy policy, over which akai23 has no control.

akai23 is not responsible for the privacy practices of third-party operators, even where their services are accessed through or in connection with the akai23 platform. We recommend reviewing the privacy policies of any third-party service you use in connection with your akai23 account.

akai23 reserves the right to update or amend this Privacy Policy at any time. Material changes — such as the introduction of new processing purposes, new categories of data collected, or significant changes to data-sharing arrangements — will be communicated to registered players via email or in-platform notification at least 14 days before the changes take effect.

The current version of this Policy is always available on this page. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the akai23 platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.

If you do not accept the terms of an amended Privacy Policy, you should close your Account by contacting our support team before the effective date of the change.

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how akai23 has handled your Personal Data, please contact us through the following channels:

• Email (Privacy): [email protected] — subject line: "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 through the akai23 platform
• WhatsApp: Indonesian-language support available during WIB business hours (08:00–21:00 WIB)

We will acknowledge all privacy-related enquiries within 5 business days and aim to provide a substantive written response within 30 calendar days. Complex requests may require additional time; in such cases, we will notify you of the extended timeline and the reason for it.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or, where applicable, to seek resolution through the dispute resolution process set out in our Terms & Conditions.